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Questions about the app, your account, or a pharmacist response? We’re here to help.
PharmD.AI is not for emergencies and is not a substitute for urgent medical care. If you are having a severe reaction to a medication, contact emergency services or Poison Control at 1-800-222-1222 right away.
Email us and a member of our team will get back to you, usually within one business day.
PharmDAI LLC
To help us respond faster, please tell us which device you are using (iPhone app or web browser) and what you were doing when the problem happened. Please do not include personal health details in your first email — if we need them, we will move the conversation somewhere secure.
Ask your question in the app or on the website. Routine questions are answered immediately by our AI, which is grounded in FDA labeling and clinical guidelines. Anything complex is flagged for one of our licensed pharmacists, who will reply within 24 hours. You can follow the conversation in My Portal.
On the sign-in screen, choose Forgot password and enter the email address on your account. A reset link will be sent to you. If it does not arrive within a few minutes, check your spam folder before emailing us.
You can delete your account and its data yourself, at any time:
This removes your account and associated records. If you cannot sign in, email us and we will handle the deletion for you.
The iPhone app adds reminders directly to your device calendar, which requires calendar permission. If you declined it, open Settings → PharmD.AI → Calendars on your iPhone and turn access on, then build your schedule again.
Yes. Your information is stored in HIPAA-eligible infrastructure and is never sold. Our Privacy Policy sets out exactly what we collect and why.
No, and it never will. PharmD.AI provides medication information and pharmacist guidance. Decisions to start, stop, or change a prescription belong with your prescriber. Always confirm with your doctor or pharmacist before making a change.